Team IRL are currently all working from home in #LockdownLife, but you can still place orders as the fulfilment service we use remains open and they are following government guidelines including strict social distancing and extra hygiene precautions. We will let you know if anything changes. Stay safe!
Please note: Shipping costs for Australia and New Zealand have temporarily increased due to the pandemic. We hope to restore the standard shipping cost as soon as possible.
How long will it take to ship my order?
How much does shipping cost?
Does my delivery have a tracking number?
What is your returns policy?
Why haven’t I received my order yet?
What if I entered the wrong address, or my package is undeliverable?
Does The Hopeful Shop accept international orders?
Do I have to pay customs and import charges?
What credit / debit cards are accepted?
All major credit and debit cards are accepted.
Do I need to pay VAT on European orders?
All stated prices include VAT. All orders placed within the EU are subject to the standard VAT charge of 20%. The VAT Number for the transaction is GB597877253 IRL Digital Ltd. Orders placed outside of the EU such as the USA and Australia are not subject to a 20% VAT charge.
Norwegian customers will not be charged taxes at the point of sale, however local taxes will be applied by the Norwegian tax authority at the border in accordance with the recent VOEC rules.
Do I need to pay VAT on worldwide orders?
According to EU law, all stated prices include VAT. However, orders placed outside of the EU such as the USA and Australia are not subject to a 20% VAT charge. Therefore, upon checkout the 20% VAT charge on the goods will be discounted from your order.
Is The Hopeful Shop a “safe” online store?
You’re totally safe to shop here – all your details and payment information are protected to the highest industry standards.
This website is handled by Shopify – they are PCI compliant – which means they are 100% safe.
Why am I taken to a different website to checkout?
This is because all payments are handled by external, PCI compliant payment processors such as PayPal and Shop Pay. The Hopeful Shop does not hold or have any access to card payment information.
Who is IRL Digital Ltd?
IRL Digital Ltd is the officially approved VAT registered company handling the merchandise for The Hopeful Shop.
I did not receive my order confirmation email, what should I do?
Please check your Spam or Junk mail filters and make sure you add email@example.com to your approved address book. If you still do not see an email, please submit an email to firstname.lastname@example.org.
I’ve tried everything but for some reason my order won’t go through?
Make sure you have filled out all of the fields, including the country to which your order is shipping. If you still have problems, email email@example.com with a description of your problem and we’ll try to look into it for you as soon as possible.